FAQs

Shipping

What is your shipping policy?

We provide free ground shipping for all orders shipped within the U.S. All items purchased on FORAY are shipped directly from the brand. Order processing varies by brand and shipping destination, but on average ships within 2 business days. We currently do not offer express shipping options, but please email us at [email protected] or call or text (833) 367-2926 if you have a special circumstance, and we'll do our best to accomodate you.

Where does Foray ship to?

We currently only ship in the US, but are looking to expand quickly!

Orders

How do I track my order?

You can log into your account to view your order. You will also receive a shipping confirmation email once your order has been shipped with tracking information.

How do I cancel or amend my order?

Please notify us directly to make a change to your order, or cancel your order upon your request. Please note that it is not always possible to make changes to your order once submitted, as it varies by brand. You can email us at [email protected] or call or text (833) 367-2926.

How will I know once my order has been received?

Once your order has been successfully submitted to the brand(s), you will receive a confirmation email acknowledging that your order has been received.

Who should I contact if I have a problem with my order?

You can email us at [email protected] or call or text (833) 367-2926.

Returns

What is the return policy?

Merchandise must be returned within 30 days upon delivery. Merchandise must be unworn, unwashed and returned with all tags attached. Returns may take 7-10 business days to process on our end. Thanks for your patience.

How do I return my items?

Need a return? No problem! Email us at [email protected] to get your prepaid return label.